COVID Update July 2021

Hello,

Here is an update on our services going forward:

If you need assistance with:

• Repair – email support@cayabc.org
• Returning Equipment – contact shipping@cayabc.org for further instruction
• Using your communication system – email your SLP or SLP Assistant.
• Staff information can be located at https://www.cayabc.org/contact-caya/

Steps We’re Taking to Provide Service:

• SLPs and SLP Assistants are continuing to see clients in a variety of ways
• Staff are gradually returning to work in our offices
• Please do not drop by a CAYA office without calling first

• We are completing a health screening checklist every morning
• We are maintaining physical distancing strategies
• We are washing our hands and using hand sanitizer
• We are wearing PPE in appropriate situations
• We are cleaning all equipment according to our infection control protocol
• We are following the recommendations of our employers, the BC Provincial Health Officer, and WorkSafe BC

Making a Referral:

• AS OF SEPTEMBER 7, 2021, ALL SIGNATURES WILL BE REQUIRED ON REQUESTS FOR SERVICE
• Request For Service (RFS) forms with ALL signatures will be accepted via mail or fax only
• Our staff will be contacting you to request all legal signatures for RFS forms submitted between March 2020 and September 2021.

If you have further questions, please call your SLP or SLP Assistant. If you have a general question, please email contact@cayabc.org

We will change these parameters as necessary, as new information becomes available.

Thank You
CAYA
July 2021